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Guarantee

At ParcelCare, we stand behind the quality and effectiveness of our products and services. Our commitment to excellence is reflected in our comprehensive guarantee, ensuring you receive the best experience possible with our cutting-edge UV-C sanitization solutions.

We offer a robust 1-year guarantee on all our products, including the ParcelCare UV Pro and our Smart Cloud integration. This guarantee covers any defects in materials and workmanship, providing you with peace of mind and confidence in your purchase.

1-Year Guarantee

If you have any questions or need assistance with your ParcelCare products, please do not hesitate to contact our support team. We are here to ensure your complete satisfaction with our products and services.

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At ParcelCare, we are dedicated to providing you with innovative and reliable sanitization solutions. Our 1-year guarantee is a testament to our commitment to quality and customer satisfaction. Trust in ParcelCare to deliver safe, efficient, and eco-friendly disinfection for all your parcel needs.

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What Our Guarantee Covers

  • Product Quality: Ensure that every ParcelCare product meets the highest standards of quality and performance.

  • Functionality: Our products are designed to deliver effective and fast sanitization, as promised. If they do not perform as expected, we will address the issue.

  • Support and Maintenance: During the guarantee period, you will have access to our dedicated customer support team for any assistance or maintenance needs.

Our Commitment

  • Free Repairs or Replacements: If any product fails due to a defect in materials or workmanship within the guarantee period, we will repair or replace it at no cost to you.

  • Timely Support: Our customer service team is available to help you troubleshoot any issues, ensuring that your ParcelCare products operate smoothly and efficiently.

  • Continuous Improvement: We are committed to continuously improving our products based on your feedback to ensure that they meet your evolving needs.

How to Claim Your Guarantee

  • Contact Us: Reach out to our customer service team through our website or by fill in support form.

  • Provide Details: Share details about the issue you are experiencing, including any relevant photos or videos.

  • Receive Assistance: Our team will assess the issue and provide you with the next steps, which may include troubleshooting tips, repair options, or a product replacement.

Exclusions

Our guarantee does not cover:

  • Damage caused by misuse, abuse, or improper installation

  • Normal wear and tear

  • Unauthorized repairs or modifications

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